Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center http://uexpress.returnscenter.com
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email and funds will go back to your credit card in 3-4 days

What items are returnable? 

  • Within 7 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Final Sale items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. If we made a mistake and the exchange request is approved, the replaced item will be delivered to you. If you request return due to not like it or no longer need it, you will need to bring the items to store for the return. 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

Do I ship back the items?

No, you can keep it or do whatever you want

How soon will I get my refund?

You will be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3- 4 working days after approval and back to you credit card

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.