For all product with visible Quality issues such as clear damage on fruit surface expired product etc., We will refund the product cost to your original payment method and also gives 1 coupon that worth the same amount of the poor quality product can be used for 3 times for online shop.
For all product with invisible Quality issues such as fruit and vegetables has been packed and damaged inside the package on the side that not visible, black heart inside the apple and pear etc. We will refund the product cost to your original payment method and also gives 1 coupon that worth the same amount of the poor quality product can be used for 1 times for online shop.
For all wrong product that has been send without customer approved(Not including the product with different packing or product with same quality and net but different brand) We will refund the product cost to your original payment method and customer do not need to return anything they receive.
Important Notice:
Please note all refund process may take 1-3 Business Days for us to double check and approved since we receive your request
Please note all refund may take up to 10 Business Days to be deposit to your bank account after we approved your request base on your bank processed speed.
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