After Sale Service

  • None Food Item refund or Exchange

  1. Refund or exchange will only work for the item within in 7 Days since you receive it, you can apply for a refund or exchange at our ”Refund Center” you can bring or shipping the itemback to us after your application being approved
  2. For safety and healthy concern, all product related to  Anti-epidemic supplies such as mask, medical gloves will not available for refund or exchange unless it has quantity issues.
  3. If your are not silicified with the none food product you receive, you have 7 days to apply for a refund or exchange at out” Refund Center“ ,we will starting process your refund when we receive the product as soon as possible.
  • How to return the Item

  • For customer in London, you can return the item to our store :

United Supermarket

1062 Adelaide St N, London, ON N5Y 2N1

  • For customers outside London, please shipping it back to us, the address and shipping address is listed below
United Supermarket Online
647-327-1206
1062 Adelaide St N, London, ON N5Y 2N1
  • For product with quality issues, all cost for returning will covered by Uexpress, For product with personal preferences, all cost for returning will covered by customer.
  • Please make sure the item  you return still has its original packing and not damage or missing parts for you to get your full refund.

     

    • Food Related product refund or exchange

    1. For safety and healthy concern, all product related to food such as Meat, vegetables, frozen food, will not available for refund or exchange unless it has quality issues or incorrect item.
    2.  all product related to food such as Meat, vegetables, frozen food, with quality issues or incorrect item. Please request for a refund at our return center”, please check our "Quality Guarantee " page for our Compensation policy

     

    • Return or exchange Policy

    1. Product with quality issue refund request:if the product expired item, incorrect item, missing items, government call back items or the item is not capable for eating or using
    2. Personal reason refund requst:if the product does not fit your personal preferences, or you wont able to receive the product by your personal reason.
    3. Non refund or exchange items
    • Items without original package, serial number or Anti-counterfeiting mark.
    • Clearance or final sale product
    • Items that cause damage because the customer didn't use or storage it correctly.
    • All applications after sale service is offered by the Manufacturer only.

     

    • Refund Process

    1. All refund will take at least 3 - 10 business days for process
    2. For orders that being cancelled, the coupon will be applied to your account as well if you have registered with our website.
    3. the coupon you use will be applied for every item in your order by percentage, when we refund the item, you will only receive the amount you actually paid for this item. the coupon will not being refund to your account unless the order was fully cancelled.